At jl19, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains exactly what personal information jl19 collects, why we collect it, how we use and protect it, and what rights you have as a jl19 user in the Philippines.
This policy is written in plain, straightforward English so every Filipino player can understand how their data is handled. If you have questions after reading, our support team is available 24/7.
Our Privacy Commitments
Six core principles that guide how jl19 handles your personal information
jl19 uses industry-standard SSL/TLS encryption for all data in transit and AES-256 encryption for sensitive data at rest. Your personal and financial information is protected at every step of its journey through our systems.
jl19 does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate the platform, comply with legal obligations, and improve your gaming experience on jl19.
As a jl19 player, you have the right to access, correct, and request deletion of your personal data. You can also opt out of marketing communications at any time through your account settings or by contacting our support team.
jl19 operates in full compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, and its implementing rules and regulations as enforced by the National Privacy Commission (NPC).
jl19 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. Data no longer needed is securely deleted or anonymised.
In the unlikely event of a personal data breach that poses a real risk to your rights and freedoms, jl19 will notify affected players and the National Privacy Commission within 72 hours of becoming aware of the breach, as required by Philippine law.
This Privacy Policy describes how jl19 ("jl19," "we," "us," "our") collects, uses, discloses, and protects the personal information of users ("you," "your," "Player") of the jl19 online gaming platform accessible at jl19.app. This policy is issued in compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations.
By registering an account on jl19 or using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
jl19 is the operator of the online gaming platform accessible at jl19.app, serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. jl19 acts as the Personal Information Controller (PIC) in respect of the personal data it collects from Players.
For all privacy-related enquiries, requests, and complaints, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this policy.
jl19 collects the following categories of personal data from Players:
jl19 collects personal data through the following means:
jl19 uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and KYC data |
| Age and identity verification (21+ compliance) | Date of birth, KYC documents |
| Processing deposits and withdrawals | Financial and identity data |
| Providing gaming services and personalising your experience | Gaming activity and technical data |
| Fraud prevention and security monitoring | Technical, financial, and identity data |
| Anti-money laundering (AML) compliance | Financial, identity, and KYC data |
| Responsible gaming monitoring and intervention | Gaming activity and responsible gaming settings |
| Customer support | Identity, contact, and communications data |
| Marketing and promotional communications (with consent) | Contact and gaming activity data |
| Platform analytics and improvement | Technical and gaming activity data (anonymised where possible) |
| Legal and regulatory compliance | All categories as required |
jl19 processes your personal data on the following legal bases under the Data Privacy Act of 2012:
jl19 does not sell your personal data. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this policy:
All third-party service providers engaged by jl19 are required to process personal data only in accordance with jl19's instructions and applicable data protection law, and are prohibited from using your data for their own purposes.
jl19 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the Platform.
You can control and manage cookies through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the Platform. For analytics and marketing cookies, you may withdraw your consent at any time through your jl19 account settings.
jl19 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Important: While jl19 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is 100% secure. You are responsible for keeping your jl19 login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.
jl19 retains your personal data for the following periods:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | PAGCOR and AMLA regulatory requirements |
| KYC documents | Duration of account + 5 years after closure | Anti-Money Laundering Act (AMLA) compliance |
| Financial transaction records | Duration of account + 5 years after closure | AMLA and tax compliance |
| Gaming activity data | Duration of account + 2 years after closure | Responsible gaming and dispute resolution |
| Customer support records | 3 years from date of interaction | Legitimate interests (dispute resolution) |
| Marketing preferences | Until consent is withdrawn | Consent |
| Technical and device data | 13 months from collection | Legitimate interests (security and analytics) |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data must be retained for legal or regulatory reasons beyond the standard retention period, it will be stored securely and access will be restricted.
As a data subject under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights in respect of your personal data held by jl19:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. jl19 will respond to all valid requests within thirty (30) calendar days of receipt. We may need to verify your identity before processing your request.
The jl19 Platform is strictly intended for persons aged 21 years and above, in accordance with Philippine law and PAGCOR regulations. jl19 does not knowingly collect personal data from persons under the age of 21.
If jl19 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on jl19, please contact our support team immediately.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms.
12.1 With your consent, jl19 may send you promotional communications about new games, bonuses, promotions, and platform updates via email, SMS, or in-platform notifications.
12.2 You may opt out of marketing communications at any time by: (a) clicking the "unsubscribe" link in any marketing email; (b) updating your communication preferences in your jl19 account settings; or (c) contacting our customer support team.
12.3 Please note that opting out of marketing communications does not affect transactional communications, such as account verification emails, deposit confirmations, withdrawal notifications, and security alerts, which are necessary for the operation of your account.
The jl19 Platform may contain links to third-party websites or services. jl19 is not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies solely to the jl19 Platform.
14.1 jl19 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements.
14.2 Where changes are material, jl19 will notify Players by email or by posting a prominent notice on the Platform prior to the changes taking effect. The updated policy will always be available on the Platform, with the version number and effective date displayed at the top of the document.
14.3 Your continued use of the Platform following notification of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised policy, you must cease using the Platform and close your account.
For all privacy-related enquiries, requests to exercise your data subject rights, or complaints regarding jl19's handling of your personal data, please contact our Data Protection Officer:
If you are not satisfied with jl19's response to your privacy complaint, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.
🔞 21+ Only — Responsible Gaming Notice.
jl19 is strictly for players aged 21 years and above, as required by Philippine law and PAGCOR regulations.
Visit our Responsible Gaming page for tools, resources, and support.
Gambling is addictive. Know when to stop.
Your privacy and security are protected every step of the way on jl19. Join Filipino players from Manila to Davao who trust jl19 for a safe, fair, and exciting gaming experience.
Must be 21 years or older. Please play responsibly. Gambling is addictive. Know when to stop.